Customer Service

Make your gift extra special by sending a free personal note with your order. FineJewelers.com will print your personal message onto an attractive gift card, and we will carefully enclose it with your order. Just click on the “Free Gift Note” link at checkout. And we will do the rest!

At FineJewelers.com, we know that your special gift deserves a spectacular presentation. Your item is carefully placed in our exclusive high polish wood Jewelry box, set inside our classic signature Gift-box, and finally shipped out it in our plush royal-blue Pouch. A dramatic presentation along with our convenient free Gift card, will make your gift of Fine Jewelry, an experience she will never forget.

Customers will receive less than a full credit on any merchandise returned to Finejewelers.com as "refused" or "undeliverable" due to the actual shipping costs incurred by Finejewelers.com. You will not be refunded the "to you" & "back to Finejewelers.com" actual shipping charges.

Sorry, items are sold as is and can't be modified.

Yes. All of our pendants come with a free matching chain. White Gold Pendants will get a free White Gold chain, Yellow Gold will include a free Yellow Gold chain, Sterling Silver will get a free Sterling Silver chain, etc….

Unfortunately, typographical errors do happen. At Finejewelers.com we reserve the right to void and refund orders in full, that are mis-priced due to typographical human or machine errors.